Support Policy

1. How to reach us

• The Help & Support page inside WithOpp (account menu → Help & Support): choose the kind of problem and a pre-filled email opens.
• Email: withopp.bis@gmail.com.
• Phone: +255 749 253 965.
• WhatsApp: +255749253965 (messages; we reply within the time stated below).
• We do not currently offer live chat inside WithOpp.

2. Kinds of support

• Account

  Examples: Signing in, passwords, adding or removing team members.

• Billing

  Examples: Subscription, payments, refunds.

• Technical problem

  Examples: Something is not working, sales are not syncing, errors.

• Security

  Examples: You think your account was misused, or you found a weakness.

• Question or suggestion

  Examples: How to do something, or a feature you would like.

3. When we reply

We aim to give a first reply within 2 working days, during these hours: Monday-Saturday, 08:00-17:00 East Africa Time. Security issues and incidents affecting many people are prioritised.

This is currently the same for every plan.

4. What to include

• Your business name and account email.
• What happened, when, and what you were trying to do.
• A screenshot if you can.

5. Your safety

• We will never ask for your password.
• To help you, we may need to open your business's records; every time we do, it is recorded (see the Privacy Policy).

6. Privacy and legal requests

Requests about personal data, deletion, or legal notices are handled through the Legal & Trust Center.