Refund & Cancellation Policy

Version 1.0 · effective 02/10/2026

This policy explains how to cancel your WithOpp subscription, what happens after you cancel, and when you can get money back. It forms part of the Terms of Service and complements the Subscription & Billing Terms.

Nothing in this policy reduces any rights you have under Tanzanian law.

1. How to cancel

The business owner cancels in Settings → Subscription → "Cancel subscription". Before you confirm, WithOpp shows you, with real dates, exactly what will happen.
You can tell us why if you wish; it is optional.
There are no automatic payments, so after cancelling you are never charged again.

2. What happens after you cancel

When	What happens
Straight away	Nothing changes in how you use WithOpp. WithOpp stops reminding you to pay.
Until your trial or paid period ends	You keep full use of WithOpp - you never lose days you paid for.
When the period ends	14 more days of full use (the grace period).
After that	WithOpp becomes read-only: you can see and get a copy of all your records, but cannot record anything new.
Your records	Kept for at least 60 days. We will not delete them without telling you first.
If you change your mind	Before access ends, tap "Resume subscription" in Settings → Subscription. After that, pay again at any time and everything comes back as it was.

Straight away
What happens: Nothing changes in how you use WithOpp. WithOpp stops reminding you to pay.
Until your trial or paid period ends
What happens: You keep full use of WithOpp - you never lose days you paid for.
When the period ends
What happens: 14 more days of full use (the grace period).
After that
What happens: WithOpp becomes read-only: you can see and get a copy of all your records, but cannot record anything new.
Your records
What happens: Kept for at least 60 days. We will not delete them without telling you first.
If you change your mind
What happens: Before access ends, tap "Resume subscription" in Settings → Subscription. After that, pay again at any time and everything comes back as it was.

3. When you can get a refund

Situation	What we do
Free trial	Nothing is charged, so there is nothing to refund.
Your first payment, if you ask within 7 days	We refund that payment in full, and the months it paid for are taken back.
You paid twice, or too much, by mistake	We refund the extra in full - or, if you prefer, keep it as extra months.
We charged the wrong plan or business because of our error	We correct it, or refund the difference.
We remove a core feature you paid for during your period	We refund the unused part of the period (Terms of Service, section 2).
Any other case: the unused part of a paid period	Not refunded, but you keep using WithOpp until the period ends - unless the law gives you a right to a refund.

Free trial
What we do: Nothing is charged, so there is nothing to refund.
Your first payment, if you ask within 7 days
What we do: We refund that payment in full, and the months it paid for are taken back.
You paid twice, or too much, by mistake
What we do: We refund the extra in full - or, if you prefer, keep it as extra months.
We charged the wrong plan or business because of our error
What we do: We correct it, or refund the difference.
We remove a core feature you paid for during your period
What we do: We refund the unused part of the period (Terms of Service, section 2).
Any other case: the unused part of a paid period
What we do: Not refunded, but you keep using WithOpp until the period ends - unless the law gives you a right to a refund.

4. Discounts and offers

WithOpp does not currently offer discounts or special offers. If it does, the refund terms for that offer will be stated with the offer itself.

5. How to ask for a refund

Use the "Ask for a refund" button in the Legal & Trust Center, or write to withopp.bis@gmail.com. Include the payment date, amount, transaction reference and your reason. Requests about a first payment must reach us within 7 days of that payment.

6. How refunds are made

We answer your request within 30 days.
Approved refunds are paid within 30 days, to the same method you paid with (the same mobile money number or bank account), unless we agree otherwise.
We refund the amount we received. Charges your provider took when you sent the money to us are not included.
The refund, and any months taken back, appear in the payment history in Settings → Subscription.

7. If you disagree

Please write to us first at withopp.bis@gmail.com - we want to put it right. You can also use your mobile money provider's or bank's complaints process. Your rights under Tanzanian law are not affected.

8. Cancelling is not deleting

Cancelling your subscription does not delete your account or records. If you want them deleted, get a copy first, then ask for deletion through the Legal & Trust Center.